Frequently Asked Questions

Shipping and orders

Do you ship internationally?

Nexo Works ships internationally where shipping is available.

How long does order processing take?

Order processing typically takes 3–5 business days and can sometimes take 5–7 business days. Processing is the time before shipment, not the delivery transit time.

Will all my items arrive together?

Items may ship from different supplier or warehouse locations, so your order may arrive in separate packages.

How can I get help with tracking or a delivery?

Email store.nexoworks@gmail.com with your order number and your question.

Returns and product questions

How do I arrange a return?

Please read our returns and refund policy. Returns go to our suppliers. Before sending an item back, email store.nexoworks@gmail.com with your order number and the item you want to return. We will provide the correct supplier return address and instructions for your item.

How do I check compatibility?

Review the product description, selected variant, dimensions, compatibility and power requirements before ordering. If you are unsure, contact us with the product name and your device model.

How do I contact Nexo Works?

Email store.nexoworks@gmail.com or use our contact page. For an existing order, include your order number.